Refund policy
Exchange Policy
At Gul, every piece is crafted with care and intention. If you're not completely satisfied with your purchase, we're here to help.
We accept exchanges within 7 days of delivery, provided the item is unused, unworn, with original tags intact, and in its original packaging. We do not offer refunds — store credit or exchange only. Return shipping is the customer's responsibility. Sale items are non-exchangeable unless faulty. International orders cannot be returned or exchanged.
Return Shipping
- Return shipping costs are the customer's responsibility.
- We recommend using a trackable shipping method, as Gul is not responsible for items lost in transit.
Non-Returnable Items
- Items that have been worn, washed, or altered
- Items returned without original tags or packaging
- Sale or discounted items (unless faulty)
International Orders
We currently do not accept returns or exchanges on international orders. Please review sizing and product details carefully before placing your order. Our team is happy to assist you prior to purchase.
Damaged or Incorrect Items If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos and we'll make it right.