Shipping & Exchanges

We pack every order by hand, with care. Here's everything you need to know about getting your Gul piece to you, and what happens if something isn't right.

Shipping within India

  • Dispatch: within 2–4 business days of payment, packed by hand in New Delhi
  • Free shipping on orders of ₹2,500 and above
  • Standard shipping: ₹100 — delivered 3–5 business days after dispatch
  • Express shipping: ₹250 — delivered 1–2 business days after dispatch, where available
  • A tracking link is sent by email and WhatsApp as soon as your order leaves us
  • Prepaid orders only — UPI, cards and net banking. We don't offer cash on delivery.

International shipping

We ship worldwide by tracked courier. Your exact rate is calculated at checkout from where you are and the weight of your order — the prices below are for a single piece, and rise in steps as you add more.

  • South Asia — from ₹950
    Sri Lanka, Nepal, Bangladesh, Bhutan, Maldives · 4–7 business days
  • UAE & the Gulf — from ₹1,250
    UAE, Saudi Arabia, Qatar, Kuwait, Oman, Bahrain · 5–8 business days
  • Southeast & East Asia — from ₹1,600
    Singapore, Malaysia, Hong Kong, Thailand, Indonesia, Philippines, Vietnam, Taiwan, Japan, South Korea, China, Brunei, Macau, Cambodia, Laos · 6–10 business days
  • UK & Europe — from ₹1,900
    UK, Ireland and 28 countries across Europe · 7–12 business days
  • US & Canada — from ₹2,100 · 7–12 business days
  • Australia & New Zealand — from ₹2,200 · 7–12 business days

As a guide, one kaftan is about half a kilo and four kaftans about two. Dispatch is the same 2–4 business days; made-to-order pieces follow the timeline on the product page.

Duties and local taxes are not included and are payable by you on delivery, as set by your country's customs.

Shipping somewhere not listed? WhatsApp +91 8796711007 and we'll quote it for you.

Exchanges, not returns

Every Gul piece is made by hand and most are one of one, so we don't accept returns or give refunds for a change of mind. We're very happy to exchange.

  • Request an exchange within 7 days of delivery
  • The piece must be unworn, unwashed, with tags and original packaging
  • Choose another piece, or take store credit for the full value. If your new piece costs more, you pay the difference
  • Within India, we arrange the pickup; a ₹150 reverse-pickup fee applies
  • On international orders we can't arrange a pickup. Message us within 7 days and we'll issue store credit once the piece reaches us; return shipping and any duties are yours. Damaged or wrong items are always on us — see below.

To start an exchange: WhatsApp +91 8796711007 or email shopatgul@gmail.com with your order number and the piece you'd like instead.

Final sale

  • Sale pieces
  • Custom or made-to-order pieces
  • Pieces showing signs of wear, washing or alteration

Damaged or wrong item?

This shouldn't happen, but if it does, we'll make it right. Message us within 48 hours of delivery with your order number and photos. We'll collect it at no cost and send a replacement. If we can't replace it (many pieces are one of one), we'll refund you in full to your original payment method within 7 business days.

Small variations in print, dye and stitch are the mark of handmade work, not a defect.

Questions about your order? WhatsApp us — we reply same day, Monday to Saturday.